COVID-19 Response

Strange Times – More Voices: Tohid Chowdhury

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Issue: Strange Times -More Voices: Tohid Chowdhury, June 25, 2020 Team. We have another submission for our “more voices” series in Strange Times. Today, I am pleased to present Tohid Chowdhury. Tohid is the manager of Store 3911 in Melville, NY. Tohid’s words: The Corona virus is invisible to the human eye. Its spread has […]

COVID-19 Response

Strange Times – More Voices: BJ Manning

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Issue: Strange Times -More Voices: BJ Manning, June 19, 2020 I was delighted to receive two submissions following my request on Wednesday for “more voices” to be published in Strange Times. Sometimes you throw out an idea and wonder if anyone will respond – so thank you BJ and Tohid for responding to my call […]

COVID-19 Response

Strange Times – More Voices

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Issue: Strange Times -More Voices, June 17, 2020 Team, I originally created Strange Times as a means for me to be able to communicate directly with you about how StrasGlobal is dealing with the COVID-19 pandemic. I felt it was important for you to hear from me about all the new health and safety initiatives […]

COVID-19 Response

Strange Times – Our New Mask Policy for Customers

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Issue: Strange Times -Our New Mask Policy for Customers, June 15, 2020 Team, We have been monitoring the COVID-19 situation as it develops. As always, our priority is your safety and your family’s health. Back in early April, StrasGlobal mandated that all customers had to wear a mask in our stores. The reason we set […]

COVID-19 Response

Strange Times – We Are One

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Issue: Strange Times -We Are One, June 1, 2020 Team, I am sure that all of you are aware of the events that have been happening around the country over the last few days. The horrific death of George Floyd in Minneapolis, and the circumstances surrounding it, has again highlighted the problem of racism in […]

COVID-19 Response

Strange Times – StrasGlobal Team Fund

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Issue: Strange Times -StrasGlobal Team Fund, May 22, 2020 Even though many places are starting to relax their stay-at-home mandates, times are still difficult for many members of our team. With this in mind, we have established a StrasGlobal Team Fund. The purpose of the Fund is to help our team members who are having […]

COVID-19 Response

Strange Times – We’re Famous!

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Issue: Strange Times -We’re Famous!, May 21, 2020 It is always a good feeling when your peers recognize the work that you are doing. On Wednesday, May 20th, StrasGlobal was featured in an article in the online daily newsletter of NACS (the National Association of Convenience Stores). Today, Thursday, May 21st, CSP magazine also carried […]

COVID-19 Response

Strange Times – Welcome to StrasGlobal Video

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Issue: Strange Times – Welcome to StrasGlobal Video, May 13, 2020 Team, I want to let you know that we have put up a new short video on our website. We have had a large increase in visitors to our site due to our Response Plan and the media interest in our COVID-19 initiatives. Therefore, […]

COVID-19 Response

Strange Times – Online Ordering and Curbside Delivery

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Issue: Strange Times -Online Ordering and Curbside Delivery, May 12, 2020 Dear Team, I’ve got some really exciting news to share with you! We’ve launched our new online ordering and curbside delivery program at two stores in Texas. We’ve been thinking of getting into online delivery for a while and COVID-19 was the motivation we […]

COVID-19 Plan

StrasGlobal COVID-19 Response Plan

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StrasGlobal Implementation of COVID-19 Response Plan

Update: The StrasGlobal COVID-19 Implementation Review is a follow up to our COVID-19 Response Plan and looks at how that plan was implemented. We have taken each action point and strategy outlined in the Response and shown whether it was implemented or not. Furthermore, we have included additional observations made during our handling of the […]

COVID-19 Response

Strange Times – KN95 Masks

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Issue: Strange Times -KN95 Masks, May 8, 2020 Dear Team, We are not finished with the COVID-19 pandemic. The virus is still out there. People are still getting sick. People are still dying.  To stay healthy we must continue to follow our safety precautions: wash your hands, maintain social distancing, don’t touch your face, and […]

COVID-19 Response

Strange Times – StrasGlobal Podcast

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Issue: Strange Times -StrasGlobal Podcast, May 6, 2020 Dear Team, NACS – the National Association of Convenience Stores – gave us the opportunity to tell the StrasGlobal story on their podcast. When I mention StrasGlobal I am referring to you and the work that you do every day. I am excited to share our story […]

COVID-19 Response

Strange Times – Online Ordering Test

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Issue: Strange Times -Online Ordering Test, May 6, 2020 Team, As we are entering Phase 2 of the COVID-19 period, StrasGlobal is introducing new programs and ideas in order to meet the needs of a changing customer and to increase our sales. The world is changing and we want to be ready. I am pleased […]

COVID-19 Response

Strange Times – The StrasGlobal Vision Group

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Issue: Strange Times -The StrasGlobal Vision Group, May 5, 2020 Team, Thank you for all of the hard work that you have done to bring us to this point. We are moving out of Phase One (crisis response) of the COVID-19 pandemic and into Phase Two (sales and business development). Now is the time to […]

COVID-19 Response

Strange Times – The Fight Is Not Over

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Issue: Strange Times -The Fight Is Not Over, April 30, 2020 Dear Team, Everyone is getting tired of the COVID-19 situation. I get it. For weeks now, we have been social distancing, wearing masks, and wondering if it is safe to go to work or to the grocery store. We are being careful about what […]

COVID-19 Response

Strange Times – On to Phase Two

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Issue: Strange Times -On to Phase Two, April 28, 2020 Dear Team, I’m sure that you are hearing the news that some states and local governments are starting to relax their COVID-19 restrictions. I hope that their leaders are right and that the infection rate is on the decline and we won’t see another spike […]

COVID-19 Response

Strange Times – Helping the Neighborhood

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Issue: Strange Times -Helping the Neighborhood, April 25, 2020 Dear Team, Over the last few weeks, we have been working hard to make sure that all of our team members are safe during this COVID-19 pandemic. Thank you for your work in putting our health programs into place and we appreciate your effort to make […]

COVID-19 Response

Strange Times – The GROCER Act

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Issue: Strange Times -The GROCER Act, April 23, 2020 Dear Team, The last few weeks have been a difficult financial time for everyone.  Family members have lost their jobs or have been furloughed due the COVID-19 pandemic.  Businesses have disappeared and the economy is in bad shape. StrasGlobal has been trying to help with the […]

COVID-19 Response

Strange Times – Take Care of Your Mask

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Issue: Strange Times -Take Care of Your Mask, April 15, 2020 By the end of today, and no later than tomorrow, you should receive your blue fabric mask. We had a mask specially made for each of our team members by a company in Austin, Texas.  While these masks are not as effective as the […]

Company News

Where Were You During the Great Quarantine of 2020?

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Roy Strasburger is a frequent contributor to FMN (Fuels Marketer News), online publishers of news for the fuels and convenience store industry. As everyone is very well aware, the COVID-19 (“Corona”) virus has changed the way that we are living life. Public gathering spaces are closed, retail outlets are closed, and social interaction as we […]

COVID-19 Response

Strange Times – Essential Employee Bonus

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Issue: Strange Times -Essential Employee Bonus, April 14, 2020 Dear Team, The dedication and effort that you have put into our business over the last month has been outstanding. We are hearing from our customers about the great things that they are experiencing at our stores – a great attitude, excellent customer service, and a […]

COVID-19 Response

Strange Times – The mask saves lives

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Issue: Strange Times -The mask saves lives, April 8, 2020 Dear Team, Last Friday, the CDC stated that it recommends everyone use a face mask when outside their house. Wearing a mask helps reduce the risk of transmission of the COVID-19 virus by limiting the number of molecules that are transported by air. This is […]

COVID-19 Response

State Resources

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The following provides links to resources at the state level, alphabetically, for COVID-19. Links include COVID-19 News, State Resources, and State Departments of Health. Information is updated continuously. State Resources include state COVID-19 information, updates, FAQ’s and more. Also included for reference is each state’s Official Government Website. Alabama Official Government Website: Alabama State Government […]

COVID-19 Response

SBA Resources

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The following resources are available from the U.S. Small Business Administration: Coronavirus (COVID-19) on the SBA website: Coronavirus (COVID-19): Small Business Guidance & Loan Resources including Paycheck Protection Program, Economic Injury Disaster Loans & Loan Advance, SBA Debt Relief, SBA Express Bridge Loans, Guidance for Businesses and Employers, SBA Products & Resources Government Contracting, Local […]

Company News

Louisiana Marathon Stations Help Local Shops

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GONZALES, La.—Two Marathon gas stations in Louisiana want to sell more local products in response to COVID-19. The c-stores are seeking out local businesses and restaurants to ask if they can sell their products at the Marathon locations, reports Brproud.com. While gas stations are considered an essential business during this time, StrasGlobal, which manages the Marathon […]

COVID-19 Response

Coronavirus – Lifespan on Surfaces

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The coronavirus can survive on common materials for hours or even days. Please see the PDF for what you need ot know and how to protect yourself: Coronavirus – How long does it live on surfaces? Source / PDF provided by: Austin American Statesman http://statesman.tx.app.newsmemory.com/?publink=0ee5511c9

COVID-19 Response

Strange Times – Thank you to our teams

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Issue: Strange Times -Thank you to our teams, April 6, 2020 Dear Team, I don’t think we can tell you “thank you” often enough for the great work that you are doing. Please watch this short video message. Keep up the great work! Roy Roy Strasburger President, StrasGlobal Email: strangetimes@strasglobal.com          

COVID-19 Response

Strange Times – Community Outreach

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Issue: Strange Times – Community Outreach, April 2, 2020 Team, As you know, we have been working hard to put additional protections into our stores to slow down the COVID-19 virus.  You have already seen changes such as adding sneeze guards, installing social distancing signs on the floors in the stores, limiting the number of customers […]

COVID-19 Response

Strange Times – Our Operations Team

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Issue: Strange Times – Our Operations Team, April 1, 2020 Dear Team, Today, I want to shine a spotlight on the people who are working ceaselessly to support our team in the stores.  Not only are they implementing new programs to keep our store team and customers safe, they are making sure that our business […]

COVID-19 Response

Strange Times – Healthcare Information

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Issue: Strange Times – Health Insurance Information, March 31, 2020 Dear Team, The COVID-19  pandemic has created anxiety and concern at many levels.  Probably the biggest concern for all of us is the cost of healthcare if we, or someone in our family, gets sick.  StrasGlobal has been in contact with our health insurance company, […]

COVID-19 Response

CDC Resources

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The following resources have been provided by the CDC: Up to the minute COVID-19 information including symptoms, how to prepare, along with business, travel and community resources and more: Coronavirus (COVID-19) CDC COVID-19 information at the State level: COVID-19 State Summary Tip: On the COVID-19 State Summary page, scroll down to the Map section on […]

COVID-19 Response

Teladoc Healthcare information

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The following healthcare information has been distributed by Teladoc, our health insurance provider: An update from Fringe Benefit Group (FBG), provider of The American Worker, on what they are doing to help their clients and employees to address COVID-19: Important Update: From the American Worker Special Enrollment Period for Individuals who Previously Declined Health Insurance […]

COVID-19 Response

Strange Times – Our COVID-19 Response

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Issue: Strange Times – Our COVID-19 Response, March 30, 2020 Dear Team, I know that you have seen the changes that we have been making at our stores as we confront the spread of the COVID-19 virus: placing sneeze guards at every POS position, enforcing social distancing, intensifying our cleaning procedures, removing self-service food items, […]

COVID-19 Response

Strange Times – Knowledge is Power

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Issue: Strange Times – Knowledge is Power, March 26, 2020 The more you know, the better you can prepare for the future. This is as true with the current COVID-19 crises as with anything else. There is a lot of information circulating on internet. Some of it is correct and some is not. We are […]

COVID-19 Response

Strange Times – Keep Clean

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Issue: Strange Times – Keep Clean, March 25, 2020 Our number one concern is about your health and the health of your family. Therefore, it is imperative that during this time of infection you follow the correct procedures for cleaning your hands and your work surfaces. It is one of the ways to slow down […]

COVID-19 Response

Strange Times – Thank You

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Issue: Strange Times – Thank You, March 23, 2020 Dear Team, Thank you. That’s really all that I can say at the moment. The work and dedication that you have put into your store over the last few weeks has been nothing short of heroic. These have been very difficult times. They are difficult for […]

COVID-19 Response

How We Are Addressing COVID-19

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Image: CDC/ Alissa Eckert, MS; Dan Higgins, MAMS As you are aware, there are confirmed cases of COVID-19 (coronavirus) and deaths in the United States and we are dedicated to educating our employees to help reduce the spread of infection in our stores and communities. We will be following the suggested guidelines put forth by […]

Industry News

Energy North Group Adopts Compliance Safe Software

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Compliance Safe

Temple, TX February 21, 2020 — COMPLIANCE SAFE™, a software service that manages your permit, license and certification renewals process, announces an agreement with Energy North Group (ENG), a Leader in both wholesale distribution and retail operations throughout New England and New York. “We know that permit, license and certification renewals can be tedious and […]

Industry News

How AI Can Make Retailers Better

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CSP Magazine Artificial Intelligence

AI takes care of repetitive tasks so humans can focus on more creative and substantial issues. In the movie “2001: A Space Odyssey,” the computer HAL takes control of a space mission, making decisions that lead to the deaths of most of the astronauts on board, before it is shut down by the lone survivor, […]

Industry News

SIGMA Tech Trends Workshop 2019

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SIGMA-tech-trends-2019-panel

By Roy Strasburger SIGMA Tech Trends Workshop 2019 Best Practice Trends—How to Manage and Leverage Your Data to Make Better Business Decisions November 12, 2019 Austin, TX— Staying on top of market evolution trends and disruptors is critical to keeping your business successful. During SIGMA’s 2019 Annual Conference November 4-6, 2019 in Austin, TX, petroleum […]

Industry News

Managing Use of Marijuana at Work

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Roy Strasburger CSP June StrasGlobal Retail Management Services

By Roy Strasburger Originally Published in CSP Magazine One of an employer’s main expectations is that staff be mentally alert and aware of the environment around them. The employee can enhance the safety of the business and the people in the store. He or she can also sense when the extra effort is needed to turn […]

Industry News

Your Competitor is Your Best Teacher

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Convenience Competitor

The tactics of using a competitor as a benchmark fall into three categories By Roy Strasburger Originally Published in Convenience Store News “THAT’S INTERESTING.” Have you ever walked into your main competitor’s shop and had that reaction? As you look around the store, you see a product you had not heard of, a promotion you […]

Rapid Retail

5 Ways to Optimize Vacant Retail Space

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5 Ways to Optimize Vacant Retail Space StrasGlobal

If you own or operate one or more retail locations, understanding the best ways to merchandise the available retail footprint you have available is essential for maximizing revenues and providing customers with a more complete shopping experience. However, what do you do when you have available space that is not monetized? Read below to find […]

Industry News

Put the Store Design to Work

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Roy Strasburger CSP January StrasGlobal

By Roy Strasburger Originally Published in CSP Magazine Store design is the equivalent of a good store employee: It should help communicate the brand, give the customer more value for their visit and make jobs easier. Most retailers don’t have the luxury of tearing the building down and starting from scratch. So how do we […]

Retail Consulting

As Customers’ Needs Change, So Should Retailers

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As Customer's Needs Change, So Should Retailers StrasGlobal

C-Store owners continue to face various pressures.  From new competitors and formats, to assortment changes and keeping up with the latest marketing and technological advancements, it’s not easy to keep up with the shifting landscape. Consumer preferences are also changing and recent trends indicate a preference for healthier food options and environmentally friendly products. Consider […]

Industry News

Dealer panel kicks off SIGMA Annual Conference education program

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SIGMA Conference Roy Strasburger

Photo caption left to right: Roy Strasburger, CEO StrasGlobal Paul Melgaard, VP Supply Sunoco LP Dan Dunstan, Dir Sales and Operations Parkland USA Travis Booth, General Counsel & VP Corp. Development Empire Petroleum Partners LLP San Francisco, CA – Communication, technology and financial training for dealers, within the backdrop of understanding cultural and language differences, […]

Industry News

Employee Training Must-Dos

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Roy Strasburger CSNews July StrasGlobal

Everything you want to accomplish in retail revolves around proper training By Roy Strasburger Originally Published in Convenience Store News TRAINING IS THE MOST IMPORTANT ELEMENT of the foundation on which to build a retail business. Everything you want to accomplish in retail revolves around training. I firmly believe that good salespeople are born, but […]

Retail Site Operations

If There is One Constant in Business, It’s Change 

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If There is One Constant in Business, It's Change StrasGlobal

Newspaper and Internet headlines are filled with corporate earnings and reviews, policy updates and changes, and general unrest for the employees and investors at any given company. Most companies are in the business of making a profit and when the standard methods of arriving at said profit aren’t enough, drastic action may be required.   Read on to delve into some of the recent market changes that could have an impact on […]

Staffing Services

3 Reasons C-Stores Should Engage in Employee Mentorship

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3 Reasons C-Stores Should Engage in Employee Mentorship StrasGlobal

Employee development doesn’t stop after an orientation, a few training sessions and distribution of an employee manual. Engaging with your staff – particularly the motivated, eager and energized employees – can really have a lasting impression on your c-store. Here are 3 reasons engaging in meaningful employee mentorships matters for c-store owners and operators.   1. Unemployment rates are at an all-time low – In May, 2018 the United States unemployment rate […]

Retail Site Operations

3 Basics to Exceed Customer Expectations

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3 Basics to Exceed Customer Expectations StrasGlobal

Exceeding customers’ expectations may be the one thing all retailers strive to do. But what if providing a clean facility, friendly service and well stocked shelves isn’t enough? What if your customers are judging you on more than just the customer service experience? Well, some are.   Some customers are looking beyond the shiny objects and smiling faces and looking at factors such as sustainability, environmental […]

Distressed Assets

StrasGlobal draws on 60 Year Heritage in Convenience and Small Format Site Management to Solve Problems for Distressed Assets Managers

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StrasGlobal Draws On 60 Year Heritage

Temple, TX, July 20, 2018 – StrasGlobal CEO Roy Strasburger announces services dedicated to distressed asset protection and asset performance. The leading choice since 1997 for global oil brands, distressed assets managers, real estate lenders and private investors seeking a complete, turnkey retail management solution, StrasGlobal “reflects the trust that has been placed in our […]

Retail Site Operations

3 Areas of Opportunity in Most C-Stores

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3 Areas of Opportunity in Most C-Stores StrasGlobal

The digital revolution may be upon us; however, customers are still shopping brick and mortar locations. While grocery and mass merchants may see a shift (albeit small) from traditional shopping to on-line, c-stores have the advantage of people traveling. C-Stores play an important role in customers’ daily lives and this is amplified during the summer months.   Read on to find 3 areas of opportunity where c-store owners […]

Staffing Services

Four Reasons C-Stores Should Invest in Employee Training

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4 Reasons C-Stores Should Invest in Employee Training StrasGlobal

Consider your last trip to a retail location, can you remember how you were treated by one of the employees? Odds are customers will interact with someone in your facility during their visit. So, doesn’t it stand to reason that these employees are well-trained and exemplify the message that your business is trying to send? Investing in employee training goes beyond a knowledgeable associate – it has […]

Staffing Services

3 Ways to Address C-Store Labor Challenges

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3 Ways To Address C-Store Labor Challenges StrasGlobal

Finding the right people to operate your C-stores can be a challenge but it’s not the end of the job for the HR professional in your organization. New employees require on-boarding, training, re-training and mentorship if they are expected to be top performers. These activities take time. Consider the following three areas to focus on […]

Rapid Retail

How to Make Vacant Retail Space Profitable

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How To Make Vacant Space Profitable StrasGlobal

As defined by Businessdictonary.com, opportunity cost is: a benefit, profit, or value of something that must be given up to acquire or achieve something else. Understanding the principles of opportunity cost should get any business person amped up about making a profit on vacant retail space. We’ve all seen it, a vacant retail space in […]

Roy's Blog

Convenience Management Services, Inc. (CMSI) announces rebrand as StrasGlobal

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CMSI Announces Rebrand as StrasGlobal

StrasGlobal draws on 60 year family heritage as innovators in convenience and small format site management. Temple, TX – Convenience Management Services, Inc. (CMSI), the leading choice since 1997 for global oil brands, distressed assets managers, real estate lenders and private investors seeking a complete, turnkey retail management solution, is changing its name from CMSI […]

Roy's Blog

The Importance of Pulling Together

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As we all know, the last month has brought devastation to various parts of our country. Hurricanes in Texas and Florida. Wildfires in Arizona, California, Oregon, and Washington state. Heat waves in New York and New Jersey. These natural events have had a huge impact on individuals, communities, and businesses. We operate stores in all […]

Roy's Blog

Training Day – Every Day

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As we’ve expanded our operations over the last few months (we are currently operating sites in 9 states), I’ve been reminded how consistent training is so important to a successful operation and an engaged team.  It’s a topic that I keep coming back to on a regular basis – as you can see from my […]

Roy's Blog

How Not to Catch a Thief

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Everyone knows that theft is a major issue in the convenience store industry.   The general public hears about robberies in the media all of the time.  Convenience stores are caricatured as easy places to rob.  Many of our stores are open 24 hours a day giving people with bad intent places to go late at […]

Roy's Blog

Digital Needs in an Analog World

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There is not a more analog job than driving a long haul truck.  In this profession, everything is rooted in the real world.  The trucks, trailers, and cargo exist.  They are tangible.  And they go from one place to another in real time through real space in the real world. This week I am attending […]

Roy's Blog

I’m Back!

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My apologies for my absence from the site over the last few months. 2015 was a very busy year for us.   We expanded our business by including more sites into our program through handling several “distressed” sites during foreclosures and receiverships and by adding more long-term sites with owners who want to own and control […]

Roy's Blog

Do You Hear What I Hear? [Part 2]

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During this cycle of posts I’ve been writing about the need to stay competitive to survive in the retail world.  In the last post I started on the need to listen to a specific group of constituents  – customers, employees, and competitors – to determine what you need to do to stay competitive.  We’ve started […]

Roy's Blog

Compete is a Verb

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In retail, every day is a new day.  With each sunrise, your competitors are thinking of ways to steal your customers and employees, take away your sales, and, in general, put you out of business.  Every day a business owner has to think of ways to move her business forward – better customer service, products, […]

Roy's Blog

What is the Strongest Memory?

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When you think about customer service and the retail experience, what are your memories?  I would venture to guess that in ninety percent of all of your retail interactions the customer service you received didn’t make an impression on you.  Think about it, when you are outside the house you may participate in several, if […]

Roy's Blog

Do You Hear What I Hear? [Part 3]

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We are in the middle of a set of posts that talk about how listening can help a retailer stay competitive in today’s market place.  I think that there are three distinct groups that we need to listen to.  The first is the customer.  We need to try to learn what they want from us. […]

Roy's Blog

Do You Hear What I Hear? [Part 4]

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Over the last few posts we’ve been exploring the idea of being competitive in today’s retail market.  One of the ways be being competitive is to create or introduce new products and services to help your customers.  So the question became – where do we get the ideas we need to stay competitive?  I’ve suggested […]

Roy's Blog

Do You Hear What I Hear? [Part 1]

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In my last post I wrote about how “compete is a verb” is one of my favorite business sayings.  The bottom line is that if you are not competing every day your business is going to be left behind. So how do we find out what we need to do to stay competitive?  My answer […]

Roy's Blog

Are You on the Trust Platform?

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In my last blog I wrote about the sharing community – how technology is allowing us to share or borrow under-utilized things (cars, bedrooms, lawnmowers, etc) through sites such as Uber and Airbnb.  My point was that technology, rather than isolating us as we become more and more involved with our computers and smartphones, is […]

Roy's Blog

The Smart Phone: Friend or Foe

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Over the last two weeks I’ve posted thoughts about how the smart phone is creating a revolution in retail transactions and ways that the smart phone can be used to provide more convenience to the customer.  Although it is still too early to tell what the industry standard will be for both of these uses, […]

Roy's Blog

The Smart Phone: Speed of Service

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We are in the middle of a series of posts on how smart phones may affect your business.  My last blog was about mobile payment systems. The next one will be about showrooming.  This one is how we can use smart phones to speed up customer service in regards to food service. You’ve been in […]

Roy's Blog

The Smart Phone as Mobile Wallet

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Over the next few blogs I’d like to share some thoughts on smart phones and how they may affect the convenience industry.  This isn’t going to be about social media and the advantages/disadvantages of getting your message out to phone holders or the need to engage with them on Facebook, Twitter, or the dozens of […]

Roy's Blog

Teamwork or Superstar?

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I must admit that I’m not much of a professional basketball fan.  But, being a native Texan, I couldn’t ignore the NBA finals between the San Antonio Spurs and the Miami Heat.  As I’m sure you know, San Antonio won the series four games to one. The recent contest has created a great sports metaphor […]

Roy's Blog

Are You Going to Have the Summer Time Blues?

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Summer is upon us.  The sun is out, summer vacations have started, and the American dream of swimming, bar-b-ques, and outdoor fun is in full swing.  It’s not too late to make sure that you are ready to maximize the opportunities that the summer season has to offer. Traditionally, summer has been the peak time […]

Roy's Blog

NACS State of the Industry 2014

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About three weeks ago I had the opportunity to attend the 2014 NACS SOI Summit held in Chicago.  It is an event sponsored by the National Association of Convenience Stores and CSP Magazine.  The annual Summit brings together the leaders of many of the country’s most progressive convenience retailers to hear about how the industry […]

Roy's Blog

The Hardest Cut

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I attended the NACS SOI conference two weeks ago (more about that in next week’s blog).  While there I had a conversation with another business owner.  During the conversation we talked about the ups and downs of owning and, more importantly, being responsible for the life of a company. It is often easy to think […]

Roy's Blog

Announcing the CMSI Staffing Package

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As I mentioned last week, we are using this space last week and the next two weeks to introduce some new CMSI programs that we are very proud of. Last week we debuted our CMSI Accounting Package and you can read more about it on the blog post below. Today, we are pleased to announce […]

Roy's Blog

More Profits Through Smaller Sales

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I was in a convenience store in an economically depressed part of Houston recently.  It was well run store  – a wide variety of products stocked on the shelves, clean, and attentive customer service.  But you could tell from the outside of the store, the surrounding neighborhood, and the customers that walked through the door […]

Roy's Blog

Pot in the Workplace

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With the recent legalization by Colorado of the retail sale of marijuana and the upcoming legalization in the state of Washington, the question of pot in the work place is surfacing again.  The issue first came up with the approval of the sale of medical marijuana in the 1996 in the state of California.  The […]

Roy's Blog

How Healthy Should Food Be?

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I recently read an article called “How junk food can end obesity” by David Freedman (published in the July/August 2013 issue of the Atlantic magazine) that got me to thinking about what “healthy food” really means and how it relates to what has been called an obesity crisis currently affecting the United States. In his […]

Roy's Blog

Technology vs. Jobs

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The Economist magazine (January 18th edition) recently had a major article about whether new technology will replace workers.  We’ve all heard the stories and have seen the movies about robots and computers replacing humans in the work force.  In these scenarios, the displaced worker either becomes the billionaire owner of a tech start up or […]

Roy's Blog

Better Productivity Through Education

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Over my last few blog posts I’ve been musing on the technology revolution that is currently taking place and how it may affect jobs in the future.  To summarize my thoughts so far: technology is increasing worker productivity which means that fewer workers are needed to make the same amount of stuff.  Those workers who […]

Roy's Blog

Minimum or Living Wage?

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There is a lot of discussion going on at the moment about whether the minimum wage needs to be raised.  Currently the Federal minimum wage is $7.25.  Some states and cities have enacted their own minimum wage standards with the highest currently being $9.32 in the state of Washington and $10.74 in San Francisco, respectively. […]

Roy's Blog

My Time with Mandela

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Okay – I will admit right up front that I have never met Nelson Mandela. As you no doubt know, Nelson Mandela passed away on December 5, 2013, after a long illness.  This week the memorial service for Mr. Mandela was held in South Africa.  Tens of thousands of people, including dozens of world leaders, […]

Roy's Blog

How to Compensate for Falling Gasoline Sales

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Recently, I mentioned that one of the trends in the convenience store industry is that total fuel sales are falling.  We are selling fewer gallons of gasoline each year.  This obviously has a huge impact on the revenue stream and profitability of a convenience store that sells fuel. As this trend continues, convenience store operators […]

Roy's Blog

Thanksgiving 2013

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It’s hard to believe that it is already Thanksgiving again.  It was about this time last year that I started down the tricky road of blogging.  Frankly, it is a lot more difficult than I had imagined.  Coming up with topics that are relevant and (hopefully) interesting can be daunting.  And timing and consistency is […]