Back to the Future
I can’t decide if it is the straw boater hats on the wall or the scrumptious cakes on the sales counter that […]
I can’t decide if it is the straw boater hats on the wall or the scrumptious cakes on the sales counter that […]
“Only one dollar!” This was the sales pitch of the young man working the hot and dusty marketplace in the Cambodian countryside. […]
It was a dark and stormy night. The small boat was being rocked and pummeled by towering waves. Hard rain slashed across […]
Embrace the risk of failure—but pull the plug when it arrives For a brief, shining moment, I was the quarterback of a […]
Lutefisk. It is one of the national dishes of Norway. To make it, catch yourself some cod, clean it, cover it in […]
Control your paperwork and stay in compliance to avoid finding out. I promise that this is not a trick question about alternative […]
Eight tips for dealing with out-of-stocks and other supply chain issues. “Oh, dearest father. If my heart’s greatest desire is not fulfilled […]
Many customer theft issues can be resolved with good customer service. In my previous column, I talked about employee theft. According to […]
Minimize employee theft by letting your staff know that you’re paying attention to the details. We have a lot to learn from […]
Convenience retailing today requires being nimble and providing a unique offering to customers, according to President Eva Strasburger. TEMPLE, Texas — The […]
The StrasGlobal CEO helped shepherd the c-store industry through the pandemic. TEMPLE, Texas — Convenience store industry veteran Roy Strasburger, CEO of […]
Don’t neglect the most visible part of your business—the forecourt. “How did it get to this point?” Have you ever experienced the […]
Presented By: Roy Strasburger, CEO, StrasGlobal With retail foot traffic down, how do we stay relevant? See your store the way your […]
Single-store owners and small chains can find unique ways to stay competitive in their markets. NATIONAL REPORT — Whether operating a single […]
Clouds. Throughout the centuries, clouds have indicated power and mystery. The Greek gods lived on Mount Olympus above the clouds. The heavenly […]
One of the most important aspects of the convenience store business is often overlooked when discussing store operations—gasoline. This is interesting because […]
TEMPLE, Texas — The challenges of the pandemic struck fast and they hit deep. For StrasGlobal—a convenience-store operator that manages sites under […]
If you are running a retail business, there is a scenario that you have either come across or have thought about. It’s […]
TEMPLE, Texas — At StrasGlobal, the word “innovation” means meeting the changing demands of the customer. “One can innovate, but if you’re […]
Funding programs are helping many independent businesses that have struggled through the pandemic. If you’ve lost sales of 20% or more, federal […]
Now that the COVID-19 Vaccine is here, retailers must have a vaccination policy and plan for their workforce. Communicating how to get […]
COMPLIANCE SAFE™, a software service that monitors, tracks and protects your business-critical documents, prominently served as the cover feature in November’s CIO Review magazine […]
On December 2nd 2020, StrasGlobal participated in a special TMA (Turnaround Management Association) Town Hall on “What to Do with Small Format […]
Food trucks bring opportunity when people are social distancing and seeking to stay outside. The key is to communicate and maintain health […]
In November 2020, StrasGlobal CEO Roy Strasburger delivered a webinar entitled “Smart Path to Compliance” at SIGMA’s virtual Annual Conference. SIGMA is […]
I have a secret. It’s something that will help you, but it’s not new information. In fact, it might be right under […]
The following was published as part of the cover story in the September 2020 Issue of Convenience Store News Magazine. At StrasGlobal, […]
Temple, Texas, September 8, 2020 –StrasGlobal President Roy Strasburger announces national services dedicated to distressed asset protection and asset performance. Helping global […]
Imagine we’ve all seen it by now: That one customer who just refuses to wear a protective mask in the store. That’s […]
Issue: Strange Times -The Fires That Burn, Sept 14, 2020 Team, 2020 continues to be a year of surprises – most of […]
Issue: Strange Times -Rolling With the Changes, August 12, 2020 Team, As we continue through the COVID crisis there are two big […]
Issue: Strange Times – More Voices: Perry Kilgo, July 27, 2020 Team, Today’s Strange Times is by our Chief Operations Officer, Perry […]
Issue: Strange Times – More Voices: Caleb Hill, Jul7 21, 2020 Team, Last week I told you that Caleb Hill had been […]
Issue: Strange Times – Caleb Hill, Jul7 17, 2020 Team, I am very pleased to announce that Caleb Hill has been named […]
There is a quote, usually attributed to Rahm Emanuel, that “no good crisis should go to waste”. That is our feeling at […]
Issue: Strange Times -Our New Mask Policy, July 8, 2020 Team, I know that I keep bringing up the issue of wearing […]
Issue: Strange Times -More Voices: Tohid Chowdhury, June 25, 2020 Team. We have another submission for our “more voices” series in Strange […]
Issue: Strange Times -More Voices: BJ Manning, June 19, 2020 I was delighted to receive two submissions following my request on Wednesday […]
Issue: Strange Times -More Voices, June 17, 2020 Team, I originally created Strange Times as a means for me to be able […]
Issue: Strange Times -Our New Mask Policy for Customers, June 15, 2020 Team, We have been monitoring the COVID-19 situation as it […]
Issue: Strange Times -Essential Employee Bonus and Stra$bucks, June 3, 2020 Dear Team, Thank you for the great work that you are […]
Issue: Strange Times -We Are One, June 1, 2020 Team, I am sure that all of you are aware of the events […]
Issue: Strange Times -StrasGlobal Team Fund, May 22, 2020 Even though many places are starting to relax their stay-at-home mandates, times are […]
Issue: Strange Times -We’re Famous!, May 21, 2020 It is always a good feeling when your peers recognize the work that you […]
Issue: Strange Times – Welcome to StrasGlobal Video, May 13, 2020 Team, I want to let you know that we have put […]
Issue: Strange Times -Online Ordering and Curbside Delivery, May 12, 2020 Dear Team, I’ve got some really exciting news to share with […]
Update: The StrasGlobal COVID-19 Implementation Review is a follow up to our COVID-19 Response Plan and looks at how that plan was […]
Issue: Strange Times -KN95 Masks, May 8, 2020 Dear Team, We are not finished with the COVID-19 pandemic. The virus is still […]
Issue: Strange Times -StrasGlobal Podcast, May 6, 2020 Dear Team, NACS – the National Association of Convenience Stores – gave us the […]
Issue: Strange Times -Online Ordering Test, May 6, 2020 Team, As we are entering Phase 2 of the COVID-19 period, StrasGlobal is […]
Issue: Strange Times -The StrasGlobal Vision Group, May 5, 2020 Team, Thank you for all of the hard work that you have […]
Issue: Strange Times -The Fight Is Not Over, April 30, 2020 Dear Team, Everyone is getting tired of the COVID-19 situation. I […]
Issue: Strange Times -On to Phase Two, April 28, 2020 Dear Team, I’m sure that you are hearing the news that some […]
Issue: Strange Times -Helping the Neighborhood, April 25, 2020 Dear Team, Over the last few weeks, we have been working hard to […]
Issue: Strange Times -Is This the End of the Beginning, April 24, 2020 Dear Team, I know that you have heard, as […]
Issue: Strange Times -The GROCER Act, April 23, 2020 Dear Team, The last few weeks have been a difficult financial time for […]
Issue: Strange Times -Our Supportive Clients, April 22, 2020 Dear Team, As we have been meeting, and overcoming, the challenges posed by […]
Issue: Strange Times -Take Care of Your Mask, April 15, 2020 By the end of today, and no later than tomorrow, you […]
Roy Strasburger is a frequent contributor to FMN (Fuels Marketer News), online publishers of news for the fuels and convenience store industry. […]
Issue: Strange Times -Essential Employee Bonus, April 14, 2020 Dear Team, The dedication and effort that you have put into our business […]
Issue: Strange Times -The mask saves lives, April 10, 2020 Dear Team, On Wednesday I wrote about how important it is that […]
Issue: Strange Times -Thank you to our support team, April 9, 2020 Dear Team, We spend a lot of time focusing on […]
Issue: Strange Times -The mask saves lives, April 8, 2020 Dear Team, Last Friday, the CDC stated that it recommends everyone use […]
The following provides links to resources at the state level, alphabetically, for COVID-19. Links include COVID-19 News, State Resources, and State Departments […]
The following resources are available from the U.S. Small Business Administration: Coronavirus (COVID-19) on the SBA website: Coronavirus (COVID-19): Small Business Guidance […]
Issue: Strange Times -StrasGlobal April Monthy Newsletter, April 7, 2020 Dear Team, The April StrasGlobal monthly newsletter has hit the internet and […]
GONZALES, La.—Two Marathon gas stations in Louisiana want to sell more local products in response to COVID-19. The c-stores are seeking out […]
The coronavirus can survive on common materials for hours or even days. Please see the PDF for what you need ot know […]
Issue: Strange Times -Thank you to our teams, April 6, 2020 Dear Team, I don’t think we can tell you “thank you” […]
Issue: Strange Times – Store 1421 is a Star!, April 3, 2020 Dear Team, Thank you for the work that you are […]
Issue: Strange Times – Community Outreach, April 2, 2020 Team, As you know, we have been working hard to put additional protections into […]
Issue: Strange Times – Our Operations Team, April 1, 2020 Dear Team, Today, I want to shine a spotlight on the people […]
Issue: Strange Times – Health Insurance Information, March 31, 2020 Dear Team, The COVID-19 pandemic has created anxiety and concern at many […]
The following resources have been provided by the CDC: Up to the minute COVID-19 information including symptoms, how to prepare, along with […]
The following healthcare information has been distributed by Teladoc, our health insurance provider: An update from Fringe Benefit Group (FBG), provider of […]
Issue: Strange Times – Our COVID-19 Response, March 30, 2020 Dear Team, I know that you have seen the changes that we […]
Issue: Strange Times -Video Message from Roy, March 27, 2020 Today I am presenting my message by video. Please click below to […]
Issue: Strange Times – Knowledge is Power, March 26, 2020 The more you know, the better you can prepare for the future. […]
Issue: Strange Times – Keep Clean, March 25, 2020 Our number one concern is about your health and the health of your […]
Issue: Strange Times – What We’re Doing To Keep You Safe, March 24, 2020 I want you to know that your safety […]
Issue: Strange Times – Thank You, March 23, 2020 Dear Team, Thank you. That’s really all that I can say at the […]
Issue: Strange Times – We’re In This Together, March 20, 2020 Dear Team, Welcome to strange times. I know that the world […]
Image: CDC/ Alissa Eckert, MS; Dan Higgins, MAMS As you are aware, there are confirmed cases of COVID-19 (coronavirus) and deaths in […]
Our cashiers and customer service representatives are our first line of defense in regard to the sale of restricted products. I am […]
Temple, TX February 21, 2020 — COMPLIANCE SAFE™, a software service that manages your permit, license and certification renewals process, announces an […]
AI takes care of repetitive tasks so humans can focus on more creative and substantial issues. In the movie “2001: A Space […]
By Roy Strasburger SIGMA Tech Trends Workshop 2019 Best Practice Trends—How to Manage and Leverage Your Data to Make Better Business Decisions […]
By Roy Strasburger Originally Published in Fuels Market News How hard can it be to have hot fresh coffee available all of […]
By Roy Strasburger Originally Published in CSP Magazine One of an employer’s main expectations is that staff be mentally alert and aware of […]
Become your own mystery shopper to raise your standards and improve customer service By Roy Strasburger Originally Published in Convenience Store News […]
By Roy Strasburger Originally Published in Fuels Market News About once a week we receive a phone call that goes something like […]
The tactics of using a competitor as a benchmark fall into three categories By Roy Strasburger Originally Published in Convenience Store News […]
If you own or operate one or more retail locations, understanding the best ways to merchandise the available retail footprint you have […]
Today it takes more than a competitive base salary, a benefits package and a positive office environment to hire top talent. Job […]
By Roy Strasburger Originally Published in CSP Magazine Store design is the equivalent of a good store employee: It should help communicate […]
C-Store owners continue to face various pressures. From new competitors and formats, to assortment changes and keeping up with the latest marketing […]
You’ve done your homework. You’ve optimized your product assortment and were sure to strike the right balance of new products and established […]
Whether you’re completing your first summer internship or you are the Founder and CEO of a company, there are countless reasons to […]
Take a look around the consumer goods industry and you’ll see a great deal of change. Everything from the reduction of plastic […]
Photo caption left to right: Roy Strasburger, CEO StrasGlobal Paul Melgaard, VP Supply Sunoco LP Dan Dunstan, Dir Sales and Operations Parkland […]
The forces arrayed against the small retailer, including Amazon, Instacart and Uber meals ,are enormous and growing. Services and products are just […]
Everything you want to accomplish in retail revolves around proper training By Roy Strasburger Originally Published in Convenience Store News TRAINING IS […]
By Keith Reid Originally Published in Fuels Market News There are more business models for the integration and management of the fuel […]
Newspaper and Internet headlines are filled with corporate earnings and reviews, policy updates and changes, and general unrest for the employees and investors at any given company. Most companies […]
Employee development doesn’t stop after an orientation, a few training sessions and distribution of an employee manual. Engaging with your staff – particularly the motivated, eager and energized employees […]
Exceeding customers’ expectations may be the one thing all retailers strive to do. But what if providing a clean facility, friendly service and well stocked shelves isn’t […]
Temple, TX, July 20, 2018 – StrasGlobal CEO Roy Strasburger announces services dedicated to distressed asset protection and asset performance. The leading […]
Let’s face it, competition is everywhere and comes in all shapes and sizes. Gone are the days of competing against similar retail types. […]
The digital revolution may be upon us; however, customers are still shopping brick and mortar locations. While grocery and mass merchants may see a shift (albeit small) […]
Consider your last trip to a retail location, can you remember how you were treated by one of the employees? Odds are customers will […]
Let’s start with the basics, not all retail consultants are created equally. The mere fact you’ve hired one for your company doesn’t […]
Temple, TX, June 13, 2018—“Pop-up” stores are all the rage for landowners and property managers with vacant space. Now, with Rapid Retail […]
You’ve looked around; you’ve done your research. You know that there are a few different options when it comes to outsourcing retail […]
The concept of outsourcing isn’t a new one. In fact, outsourcing can be traced back to the Industrial Revolution (1700’s) when companies […]
We’re all in business to succeed and while success means something different to everyone, it may be safe to assume that if […]
Finding the right people to operate your C-stores can be a challenge but it’s not the end of the job for the […]
Business accounting might not seem exciting, and to some it may even be intimidating, but it’s the foundation of any successful business […]
As defined by Businessdictonary.com, opportunity cost is: a benefit, profit, or value of something that must be given up to acquire or […]
StrasGlobal draws on 60 year family heritage as innovators in convenience and small format site management. Temple, TX – Convenience Management Services, […]
There are many components that a store operator needs to do right to have a successful business. Good customer service is a must. […]
It’s happened to all of us. A visitor who you haven’t seen for years comes by to stay at your house for […]
As we all know, the last month has brought devastation to various parts of our country. Hurricanes in Texas and Florida. Wildfires […]
Low in-store sales, high employee turnover and declining gross profit margins are just a few of the problems Roy Strasburger, president of […]
As we’ve expanded our operations over the last few months (we are currently operating sites in 9 states), I’ve been reminded how […]
Everyone knows that theft is a major issue in the convenience store industry. The general public hears about robberies in the media […]