Today it takes more than a competitive base salary, a benefits package and a positive office environment to hire top talent. Job seekers are looking for more than just the basics – they want to feel cared for and respected. Read below to find 9 incentives to consider when looking to hire top talent: 1. […]
Whether you’re completing your first summer internship or you are the Founder and CEO of a company, there are countless reasons to find a mentor or become a mentor. Many of the reasons may be personal; however, there are some common insights among these groups. Read on to find some of the more common reasons […]
Employee development doesn’t stop after an orientation, a few training sessions and distribution of an employee manual. Engaging with your staff – particularly the motivated, eager and energized employees – can really have a lasting impression on your c-store. Here are 3 reasons engaging in meaningful employee mentorships matters for c-store owners and operators. 1. Unemployment rates are at an all-time low – In May, 2018 the United States unemployment rate […]
Consider your last trip to a retail location, can you remember how you were treated by one of the employees? Odds are customers will interact with someone in your facility during their visit. So, doesn’t it stand to reason that these employees are well-trained and exemplify the message that your business is trying to send? Investing in employee training goes beyond a knowledgeable associate – it has […]
Finding the right people to operate your C-stores can be a challenge but it’s not the end of the job for the HR professional in your organization. New employees require on-boarding, training, re-training and mentorship if they are expected to be top performers. These activities take time. Consider the following three areas to focus on […]
As I mentioned last week, we are using this space last week and the next two weeks to introduce some new CMSI programs that we are very proud of. Last week we debuted our CMSI Accounting Package and you can read more about it on the blog post below. Today, we are pleased to announce […]
In my last post, I talked about the introduction of technology and what it may mean to today’s work force. The crux of the issue is an economic one – new technologies are increasing worker productivity making it unnecessary to have as many people doing the same job. This means that the wise use of […]
There is a lot of discussion going on at the moment about whether the minimum wage needs to be raised. Currently the Federal minimum wage is $7.25. Some states and cities have enacted their own minimum wage standards with the highest currently being $9.32 in the state of Washington and $10.74 in San Francisco, respectively. […]
Customer service is often held up as the holy grail of retailing. It is second only to having the products that your customers want in retailing importance (if you don’t have the right products you won’t have the customers and a case can be made that if you have the exceptionally right products you don’t […]
Okay, my last attempt at this post mutated into an advert for NACS and the NACS Show in October 2013. What I want to focus on today is the importance of training in creating a professional convenience retail business. As a customer you want the person serving you to be knowledgeable, efficient, and friendly. As […]
I’ve had the opportunity to be involved with the National Association of Convenience Stores (”NACS”) for almost 30 years. That time has included being on the NACS Board of Directors, serving as a Vice Chairman, and participating on several different committees. Something that my involvement in NACS, and in the c-store industry in general, has […]
I was eating at a very nice restaurant this weekend when the question of customer service came up. The young lady waiting on our group did everything by the book – made sure that we had water at the table, made menu recommendations, took our order, got the order correct (which seems to be more […]