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C-Store owners continue to face various pressures. From new competitors and formats, to assortment changes and keeping up with the latest marketing and technological advancements, it’s not easy to keep up with the shifting landscape. Consumer preferences are also changing and recent trends indicate a preference for healthier food options and environmentally friendly products. Consider […]
You’ve done your homework. You’ve optimized your product assortment and were sure to strike the right balance of new products and established brands on-shelf, but you’re not converting shoppers into buyers. Why not? There are numerous reasons shoppers don’t convert into buyers; below are some of the 8 most common opportunities that you can address […]
Take a look around the consumer goods industry and you’ll see a great deal of change. Everything from the reduction of plastic straws, to workforce reductions and significant store closures and bankruptcies. Change is upon the retail industry and if your c-store isn’t prepared for the future, you could get left behind. Consider these four […]
Newspaper and Internet headlines are filled with corporate earnings and reviews, policy updates and changes, and general unrest for the employees and investors at any given company. Most companies are in the business of making a profit and when the standard methods of arriving at said profit aren’t enough, drastic action may be required. Read on to delve into some of the recent market changes that could have an impact on […]
Exceeding customers’ expectations may be the one thing all retailers strive to do. But what if providing a clean facility, friendly service and well stocked shelves isn’t enough? What if your customers are judging you on more than just the customer service experience? Well, some are. Some customers are looking beyond the shiny objects and smiling faces and looking at factors such as sustainability, environmental […]
Temple, TX, July 20, 2018 – StrasGlobal CEO Roy Strasburger announces services dedicated to distressed asset protection and asset performance. The leading choice since 1997 for global oil brands, distressed assets managers, real estate lenders and private investors seeking a complete, turnkey retail management solution, StrasGlobal “reflects the trust that has been placed in our […]
Let’s face it, competition is everywhere and comes in all shapes and sizes. Gone are the days of competing against similar retail types. You’re now in competition with everyone selling goods. From brick-and-mortar to online players; every retailer is out for your customers’ share of wallet. So how do you win in this space? Continue reading for a refresher […]
The digital revolution may be upon us; however, customers are still shopping brick and mortar locations. While grocery and mass merchants may see a shift (albeit small) from traditional shopping to on-line, c-stores have the advantage of people traveling. C-Stores play an important role in customers’ daily lives and this is amplified during the summer months. Read on to find 3 areas of opportunity where c-store owners […]
You’ve looked around; you’ve done your research. You know that there are a few different options when it comes to outsourcing retail site management. It may also be fair to say you’ve narrowed your search down to just a few. Let us help you complete your due diligence. Here are the top 10 considerations when […]
The concept of outsourcing isn’t a new one. In fact, outsourcing can be traced back to the Industrial Revolution (1700’s) when companies were looking to reduce labor costs. While outsourcing isn’t a new phenomenon, the outsourced resources have shifted. Today, companies can outsource nearly every component of running a business; but is that the best […]
We’re all in business to succeed and while success means something different to everyone, it may be safe to assume that if we’re selling products, we want to sell more today than we did yesterday. So how can we build baskets and ultimately sales? While there may not be a perfect mix of assortment, displays, […]
As defined by Businessdictonary.com, opportunity cost is: a benefit, profit, or value of something that must be given up to acquire or achieve something else. Understanding the principles of opportunity cost should get any business person amped up about making a profit on vacant retail space. We’ve all seen it, a vacant retail space in […]
At the last few industry events that I’ve attended the big news has been the introduction of electronic cigarettes and the related question of whether this is going to be the next big thing for the convenience store industry. In case you are not familiar with them, electronic cigarettes are “nicotine delivery mechanisms”. They typically […]
In my last post I talked about the importance of the personal interaction between our employee and the customer. That is just one facet of customer service. An often-overlooked component of keeping the customer happy doesn’t really involve the employee at all. If you are offering a service such as an ATM, air and water […]
Customer service is often held up as the holy grail of retailing. It is second only to having the products that your customers want in retailing importance (if you don’t have the right products you won’t have the customers and a case can be made that if you have the exceptionally right products you don’t […]
One of the questions we most often get is: “What is the difference between a Contract Operator and a Tenant or fuel dealer?” It is a very good question and one that goes to the heart of what we do. For the purposes of this discussion I am going to treat tenants and fuel dealers […]