Industry News

Sell Your Story

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cstore story

“Only one dollar!” This was the sales pitch of the young man working the hot and dusty marketplace in the Cambodian countryside. Holding up the trinkets on offer, he had been impersonating my shadow for the last two or three minutes since he had profiled me as a tourist — and a fresh target for […]

Industry News

Getting Back in the Driver’s Seat

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future of convenience

It was a dark and stormy night. The small boat was being rocked and pummeled by towering waves. Hard rain slashed across my face and continued to drench my clothes as I became a human sponge. Slightly in front and above me, the captain of the boat kept trying to make headway on a course […]

Industry News

Failure is an option

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Embrace the risk of failure—but pull the plug when it arrives For a brief, shining moment, I was the quarterback of a football team. Granted, it was in middle school, but the coach looked at me and saw a kid who was too small to play on the line and too slow to be a […]

Industry News

Empty Shelves and Trucks

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out-of-stock-empty-shelves

 Eight tips for dealing with out-of-stocks and other supply chain issues. “Oh, dearest father. If my heart’s greatest desire is not fulfilled by Christmastide, surely I will perish from this earth and my ghostly remains will wander these lands for the rest of eternity. “ This, or something like it, is what my then six-year-old […]

Industry News

The Art of the Steal – Part 2

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cstore-theft

Many customer theft issues can be resolved with good customer service. In my previous column, I talked about employee theft. According to the 2020 NACS State of the Industry report, store “shrink” (which includes theft and breakage) averages about $12,700 per store per year. And 33.2 percent of that is due to employee theft, according […]

Industry News

The Art of the Steal – Part 1

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c-store-theft

Minimize employee theft by letting your staff know that you’re paying attention to the details. We have a lot to learn from George Clooney’s life of crime. As you may remember, Mr. Clooney starred in the remake of “Ocean’s Eleven” and several sequels, as well as not appearing in “Ocean’s 8” (the one with Sandra […]

Company News

Convenience Store News Honors Roy Strasburger With Special Service Award

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Roy Strasburger CSNews Service Award

 The StrasGlobal CEO helped shepherd the c-store industry through the pandemic. TEMPLE, Texas — Convenience store industry veteran Roy Strasburger, CEO of StrasGlobal, has one guiding principle that has been translated into his company’s mission statement: “To make life better for our team, for our customers, for our clients.” “We put those groups in that […]

Industry News

A Different Kind of Clean Fueling

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fuel-forecourt

Don’t neglect the most visible part of your business—the forecourt. “How did it get to this point?” Have you ever experienced the situation when you are looking around and, suddenly, your eyes seem to snap into focus and you see the teetering piles of papers on your desk, dirt on the floor, shoes left out […]

Company News

Are Your Relevant?

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Presented By: Roy Strasburger, CEO, StrasGlobal With retail foot traffic down, how do we stay relevant? See your store the way your community sees you. And, visit your neighborhood for what they need. StrasGlobal shares tips to see your stores “inside/out” and “outside/in” so you stay relevant. Is your business relevant to YOU? Is your […]

Company News

Mind Your Gas Business

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mind-gas

One of the most important aspects of the convenience store business is often overlooked when discussing store operations—gasoline. This is interesting because we all know that fuel sales have a huge impact on the profitability, if not the financial viability, of a retail site. We often talk about the correct pricing for a candy bar, […]

RfR

Drive Traffic with Food Trucks

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rfr-foodtruck

Food trucks bring opportunity when people are social distancing and seeking to stay outside. The key is to communicate and maintain health and safety protocols for employees and customers at all times. Retailers looking for a safe and creative way to draw customers to their sites can generate community excitement, provide unique menus, and create […]

Industry News

The Small Operator’s Secret Weapon

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I have a secret. It’s something that will help you, but it’s not new information. In fact, it might be right under your nose. I am often asked if there is a way for small operators to compete against their larger competitors. The question has taken on even more significance during this time of pandemic […]

Industry News

Helping Employees Get Past Mask Abuse

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Help Employees Get Past Mask Abuse

Imagine we’ve all seen it by now: That one customer who just refuses to wear a protective mask in the store. That’s been one of the biggest surprises of the COVID-19 pandemic to me. It’s pretty straightforward: COVID-19 is mainly spread by airborne particles, people get sick by breathing them in, and wearing a mask […]

COVID-19 Plan

StrasGlobal COVID-19 Response Plan

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StrasGlobal Implementation of COVID-19 Response Plan

Update: The StrasGlobal COVID-19 Implementation Review is a follow up to our COVID-19 Response Plan and looks at how that plan was implemented. We have taken each action point and strategy outlined in the Response and shown whether it was implemented or not. Furthermore, we have included additional observations made during our handling of the […]