Industry News

Sell Your Story

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cstore story

“Only one dollar!” This was the sales pitch of the young man working the hot and dusty marketplace in the Cambodian countryside. Holding up the trinkets on offer, he had been impersonating my shadow for the last two or three minutes since he had profiled me as a tourist — and a fresh target for […]

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Failure is an option

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Embrace the risk of failure—but pull the plug when it arrives For a brief, shining moment, I was the quarterback of a football team. Granted, it was in middle school, but the coach looked at me and saw a kid who was too small to play on the line and too slow to be a […]

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Empty Shelves and Trucks

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out-of-stock-empty-shelves

 Eight tips for dealing with out-of-stocks and other supply chain issues. “Oh, dearest father. If my heart’s greatest desire is not fulfilled by Christmastide, surely I will perish from this earth and my ghostly remains will wander these lands for the rest of eternity. “ This, or something like it, is what my then six-year-old […]

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The Art of the Steal – Part 2

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Many customer theft issues can be resolved with good customer service. In my previous column, I talked about employee theft. According to the 2020 NACS State of the Industry report, store “shrink” (which includes theft and breakage) averages about $12,700 per store per year. And 33.2 percent of that is due to employee theft, according […]

Industry News

The Art of the Steal – Part 1

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c-store-theft

Minimize employee theft by letting your staff know that you’re paying attention to the details. We have a lot to learn from George Clooney’s life of crime. As you may remember, Mr. Clooney starred in the remake of “Ocean’s Eleven” and several sequels, as well as not appearing in “Ocean’s 8” (the one with Sandra […]

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Looking at Innovation Through the Lens of StrasGlobal

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Eva-Strasburger-Innovation

Convenience retailing today requires being nimble and providing a unique offering to customers, according to President Eva Strasburger. TEMPLE, Texas — The convenience channel is both lauded for being a disruptor when it comes to innovation and viewed by some retail experts as a laggard. Eva Strasburger, president of StrasGlobal, a privately held retail consulting, […]

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Convenience Store News Honors Roy Strasburger With Special Service Award

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Roy Strasburger CSNews Service Award

 The StrasGlobal CEO helped shepherd the c-store industry through the pandemic. TEMPLE, Texas — Convenience store industry veteran Roy Strasburger, CEO of StrasGlobal, has one guiding principle that has been translated into his company’s mission statement: “To make life better for our team, for our customers, for our clients.” “We put those groups in that […]

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A Different Kind of Clean Fueling

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fuel-forecourt

Don’t neglect the most visible part of your business—the forecourt. “How did it get to this point?” Have you ever experienced the situation when you are looking around and, suddenly, your eyes seem to snap into focus and you see the teetering piles of papers on your desk, dirt on the floor, shoes left out […]

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Are Your Relevant?

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Presented By: Roy Strasburger, CEO, StrasGlobal With retail foot traffic down, how do we stay relevant? See your store the way your community sees you. And, visit your neighborhood for what they need. StrasGlobal shares tips to see your stores “inside/out” and “outside/in” so you stay relevant. Is your business relevant to YOU? Is your […]

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Don’t Have Just Your Head in the Cloud

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cloud computing

Clouds. Throughout the centuries, clouds have indicated power and mystery. The Greek gods lived on Mount Olympus above the clouds. The heavenly kingdom has always been imagined in the clouds above the earth. Thoughts of freedom are represented by birds soaring through the clouds. When I travel, one of the things that always mesmerizes me […]

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Mind Your Gas Business

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mind-gas

One of the most important aspects of the convenience store business is often overlooked when discussing store operations—gasoline. This is interesting because we all know that fuel sales have a huge impact on the profitability, if not the financial viability, of a retail site. We often talk about the correct pricing for a candy bar, […]

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Perseverance in a Pandemic

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TEMPLE, Texas — The challenges of the pandemic struck fast and they hit deep. For StrasGlobal—a convenience-store operator that manages sites under various flags for oil companies, banks, investors and individuals—developing an action plan was a key to getting through. The company formed a task force and developed a comprehensive response plan to deal with […]

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How to Stay in Compliance

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If you are running a retail business, there is a scenario that you have either come across or have thought about. It’s a Friday afternoon during the summer — possibly before a big holiday weekend. Your store is humming: people are coming in to buy things to go to the lake; fueling up the car […]

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StrasGlobal Finely Hones Its Innovation Lens

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TEMPLE, Texas — At StrasGlobal, the word “innovation” means meeting the changing demands of the customer. “One can innovate, but if you’re not aligned with what the customer is looking for, you’re innovating for nothing. It has to be targeted innovation,” said Roy Strasburger, CEO of StrasGlobal, a contract operations provider that services retail locations […]

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Compliance Safe – Document Management Simplified

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COMPLIANCE SAFE™, a software service that monitors, tracks and protects your business-critical documents, prominently served as the cover feature in November’s CIO Review magazine – the publication’s Compliance Technology issue. CIO Review is a leading technology magazine that is at the forefront of guiding enterprises through the continuously varying business environment about the solutions and services. The magazine […]

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OnDemand – What To Do With Small Format Retail

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small format retail

On December 2nd 2020, StrasGlobal participated in a special TMA (Turnaround Management Association) Town Hall on “What to Do with Small Format Retail“. This Town Hall was moderated by Kenneth R. Yager with Newpoint Advisors Corporation, and included Roy Strasburger with StrasGlobal, David Bagley with Carrac Capital Partner and Lee Harington with Ascendant Law as […]

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OnDemand – SIGMA Smart Path to Compliance

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In November 2020, StrasGlobal CEO Roy Strasburger delivered a webinar entitled “Smart Path to Compliance” at SIGMA’s virtual Annual Conference. SIGMA is the national trade association representing the most successful, progressive, and innovative fuel marketers and chain retailers in the United States and Canada. StrasGlobal currently operates fuel and convenience sites for owners nationally and […]

Industry News

Targeted Innovation

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The following was published as part of the cover story in the September 2020 Issue of Convenience Store News Magazine. At StrasGlobal, the word “innovation” means meeting the changing demands of the customer. “One can innovate, but if you’re not aligned with what the customer is looking for, you’re innovating for nothing. It has to […]

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Helping Employees Get Past Mask Abuse

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Help Employees Get Past Mask Abuse

Imagine we’ve all seen it by now: That one customer who just refuses to wear a protective mask in the store. That’s been one of the biggest surprises of the COVID-19 pandemic to me. It’s pretty straightforward: COVID-19 is mainly spread by airborne particles, people get sick by breathing them in, and wearing a mask […]

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We Are Preparing for 2030. Are you?

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Preparing for 2030

There is a quote, usually attributed to Rahm Emanuel, that “no good crisis should go to waste”.  That is our feeling at StrasGlobal. We are in the process of using the lessons that we have been learning during the COVID-19 crisis to change the way we operate our business and to incorporate new ideas and […]

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Where Were You During the Great Quarantine of 2020?

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Roy Strasburger is a frequent contributor to FMN (Fuels Marketer News), online publishers of news for the fuels and convenience store industry. As everyone is very well aware, the COVID-19 (“Corona”) virus has changed the way that we are living life. Public gathering spaces are closed, retail outlets are closed, and social interaction as we […]

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Energy North Group Adopts Compliance Safe Software

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Compliance Safe

Temple, TX February 21, 2020 — COMPLIANCE SAFE™, a software service that manages your permit, license and certification renewals process, announces an agreement with Energy North Group (ENG), a Leader in both wholesale distribution and retail operations throughout New England and New York. “We know that permit, license and certification renewals can be tedious and […]

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How AI Can Make Retailers Better

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CSP Magazine Artificial Intelligence

AI takes care of repetitive tasks so humans can focus on more creative and substantial issues. In the movie “2001: A Space Odyssey,” the computer HAL takes control of a space mission, making decisions that lead to the deaths of most of the astronauts on board, before it is shut down by the lone survivor, […]

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SIGMA Tech Trends Workshop 2019

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By Roy Strasburger SIGMA Tech Trends Workshop 2019 Best Practice Trends—How to Manage and Leverage Your Data to Make Better Business Decisions November 12, 2019 Austin, TX— Staying on top of market evolution trends and disruptors is critical to keeping your business successful. During SIGMA’s 2019 Annual Conference November 4-6, 2019 in Austin, TX, petroleum […]

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Managing Use of Marijuana at Work

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Roy Strasburger CSP June StrasGlobal Retail Management Services

By Roy Strasburger Originally Published in CSP Magazine One of an employer’s main expectations is that staff be mentally alert and aware of the environment around them. The employee can enhance the safety of the business and the people in the store. He or she can also sense when the extra effort is needed to turn […]

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Your Competitor is Your Best Teacher

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Convenience Competitor

The tactics of using a competitor as a benchmark fall into three categories By Roy Strasburger Originally Published in Convenience Store News “THAT’S INTERESTING.” Have you ever walked into your main competitor’s shop and had that reaction? As you look around the store, you see a product you had not heard of, a promotion you […]

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Put the Store Design to Work

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Roy Strasburger CSP January StrasGlobal

By Roy Strasburger Originally Published in CSP Magazine Store design is the equivalent of a good store employee: It should help communicate the brand, give the customer more value for their visit and make jobs easier. Most retailers don’t have the luxury of tearing the building down and starting from scratch. So how do we […]

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Dealer panel kicks off SIGMA Annual Conference education program

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SIGMA Conference Roy Strasburger

Photo caption left to right: Roy Strasburger, CEO StrasGlobal Paul Melgaard, VP Supply Sunoco LP Dan Dunstan, Dir Sales and Operations Parkland USA Travis Booth, General Counsel & VP Corp. Development Empire Petroleum Partners LLP San Francisco, CA – Communication, technology and financial training for dealers, within the backdrop of understanding cultural and language differences, […]

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How Small Retailers Can Survive Disruption

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Roy Strasburge CSP September StrasGlobal

The forces arrayed against the small retailer, including Amazon, Instacart and Uber meals ,are enormous and growing. Services and products are just a click of the mouse, push of a button or swipe of the screen away. So what is the small independent retailer to do? Should they wait meekly until the inevitable destruction of their […]

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Employee Training Must-Dos

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Roy Strasburger CSNews July StrasGlobal

Everything you want to accomplish in retail revolves around proper training By Roy Strasburger Originally Published in Convenience Store News TRAINING IS THE MOST IMPORTANT ELEMENT of the foundation on which to build a retail business. Everything you want to accomplish in retail revolves around training. I firmly believe that good salespeople are born, but […]

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Looking at Your Store With Fresh Eyes

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Looking At Your Store With Fresh Eyes StrasGlobal

It’s happened to all of us. A visitor who you haven’t seen for years comes by to stay at your house for a couple of days. This is the home you’ve lived in for several years and you are house-proud. You clean it regularly. You even pick up the dirty laundry when you aren’t expecting […]