Industry News

The Art of the Steal – Part 2

Posted on
cstore-theft

Many customer theft issues can be resolved with good customer service. In my previous column, I talked about employee theft. According to the 2020 NACS State of the Industry report, store “shrink” (which includes theft and breakage) averages about $12,700 per store per year. And 33.2 percent of that is due to employee theft, according […]

Industry News

The Art of the Steal – Part 1

Posted on
c-store-theft

Minimize employee theft by letting your staff know that you’re paying attention to the details. We have a lot to learn from George Clooney’s life of crime. As you may remember, Mr. Clooney starred in the remake of “Ocean’s Eleven” and several sequels, as well as not appearing in “Ocean’s 8” (the one with Sandra […]