Imagine we’ve all seen it by now: That one customer who just refuses to wear a protective mask in the store. That’s been one of the biggest surprises of the COVID-19 pandemic to me. It’s pretty straightforward: COVID-19 is mainly spread by airborne particles, people get sick by breathing them in, and wearing a mask […]
There is a quote, usually attributed to Rahm Emanuel, that “no good crisis should go to waste”. That is our feeling at StrasGlobal. We are in the process of using the lessons that we have been learning during the COVID-19 crisis to change the way we operate our business and to incorporate new ideas and […]
AI takes care of repetitive tasks so humans can focus on more creative and substantial issues. In the movie “2001: A Space Odyssey,” the computer HAL takes control of a space mission, making decisions that lead to the deaths of most of the astronauts on board, before it is shut down by the lone survivor, […]
By Roy Strasburger Originally Published in CSP Magazine One of an employer’s main expectations is that staff be mentally alert and aware of the environment around them. The employee can enhance the safety of the business and the people in the store. He or she can also sense when the extra effort is needed to turn […]
By Roy Strasburger Originally Published in CSP Magazine Store design is the equivalent of a good store employee: It should help communicate the brand, give the customer more value for their visit and make jobs easier. Most retailers don’t have the luxury of tearing the building down and starting from scratch. So how do we […]
The forces arrayed against the small retailer, including Amazon, Instacart and Uber meals ,are enormous and growing. Services and products are just a click of the mouse, push of a button or swipe of the screen away. So what is the small independent retailer to do? Should they wait meekly until the inevitable destruction of their […]